We are partnering with a leading freight forwarder who are seeking a Logistics Coordinator to join their team in Hull.
This role will support all import and export tasks while maintaining client relationships, handling queries and resolving complaints.
Responsibilities
- Engage with customers, managing and responding to all inquiries.
- Foster positive relationships to support new business growth.
- Follow up on customer satisfaction according to established guidelines.
- Promote our services during client interactions and seize opportunities to offer them when appropriate.
- Represent the company as a mentor and role model, consistently setting a positive example.
- Provide daily coordination of logistics activities, both operational and administrative, for DSCS customers.
- Plan and monitor service delivery.
- Communicate regularly with other departments to ensure smooth operations.
- Maintain and update records of customer feedback.
- Update financial records upon receipt of funds, ensuring accurate alignment between cash-in and spreadsheets.
- Create and maintain spreadsheets, systems, and databases to accurately track information for import and export shipments.
- Offer flexible support across various business functions as needed.
Skills Required
- Confident user of MS Office such as Word, Excel and Outlook.
- Ability to speak confidently on the phone and work well with others.
- Prior experience working within Freight Forwarding would be desirable but not essential
- Desire to learn and build a career within a busy environment