Slice Customer Help Specialist
We are Slice. A new mobile network.
We have been in stealth build mode for the last 6 months and are currently on track for a UK consumer launch this year. We are fully funded, with a generous financial runway
until we become EBITDA positive. We are led by a world-class management team, most of whom have previously worked for the incumbent Top 5 brands in this market.
The proposition has been extraordinarily well received in 2 rounds of independent consumer research leading to a high degree of confidence from the team and investors in the product/market fit. The business is already working with some of the very best consumer agencies in the world to ensure that the brand and the launch are nothing short of excellent. We will launch in the UK in 2024 with a global rollout to follow soon after.
A career defining opportunity
At Slice, we’re on a mission to disrupt the mobile industry with highly innovative ideas and a revolutionary business model that truly places customers at the heart of everything we do. Our fast-growth startup will utilise the very latest technology, setting out to be a hub of creativity and pioneering ideas that will transform our industry. Join our dynamic Customer Experience team, where we redefine traditional customer service roles. Tired of boring positions and unsupportive management? At Slice, we seek Customer Experts who excel at providing exceptional support and are ready to enrich our team, whilst being well supported. This role offers a chance to craft genuine human interactions in customer experience.
We need you to:
- Gain a deep understanding of the brand and our product.
- Ensure all of your communication with customers reflects our brand personality.
- Provide Exceptional Customer Support and handle customer inquiries and issues via email, chat and social media, ensuring prompt and effective resolution.
- Foster Customer Relationships, building and maintaining positive relationships with customers, understanding their needs and providing tailored solutions.
- Meet Performance Metrics and achieve customer satisfaction and service quality targets consistently.
Your career so far -
You must have:
- Bags of drive, grit and ambition.
- The ability to empathise with customers' concerns and demonstrate patience in resolving issues is key to providing exceptional customer service.
- Ability to work well within a team environment, collaborating with colleagues to deliver seamless customer experiences.
- Familiarity with customer service software, CRM systems, and ability to navigate technology to assist customers efficiently.
- A friendly and positive personality that contributes to a supportive team atmosphere and enhances the overall customer experience.
- Attention to Detail and accuracy in handling customer information, orders, and ensuring thorough follow-up on customer inquiries or issues.
We would like you to have:
- A self-starter who can bring ideas and personality to the team.
- Previous Customer Service Experience or customer experience role, preferably in a similar industry.
- Adaptability and resilience with flexibility to handle varied customer interactions and adapt to changing priorities or situations with resilience.
- Time Management Skills and effective organisation and prioritisation of tasks to manage workload and meet customer service metrics.
Nice to have:
- Worked within a start-up or fast growth environment
- Worked within a Telco
- Worked within a brand-centric environment
- Familiarity with specific customer service or CRM platforms used by Slice.
- Understanding of the industry and products/services offered.
Our environment
Success at Slice means that you will be:
- Resourceful, with an uncanny ability to find ways to make difficult things happen and overcome challenges.
- An innovative thinker who thrives on creative thinking to deliver excellent results.
- Hands-on, comfortable operating with your sleeves rolled up and taking ownership of tasks.
- Energetic, happy to work with real pace and energy, even in unclear environments or when faced with ambiguity.
- Balanced, maintaining a high energy, can-do/will-do mentality.
- Solution-focused, always looking for ways to solve problems rather than fixating on them.
- Resilient, robust, and confident in your ability to handle challenges.
- Adaptable, thriving in a fast-paced environment where new ideas are encouraged and nurtured.
- Decisive, able to make quick decisions and change direction when necessary.
- Accountable, owning your mistakes and swiftly moving on from them.
Ready to join the fun? Show us your personality and let your creativity flow. Send over your CV and a snappy 1-minute video to joinus@slicemobile.com telling us about your favourite brand and what makes their customer experience top tier.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment that encourages innovation and creativity.
We also have a strict “no-dickhead” policy.