Reports to: Head of Retail Trading
Department: Retail
Location: Store Based - White City
WHO WE ARE
LK Bennett is a brand with a British heritage feel, born in the 90s, with our first boutique in Wimbledon. Our pieces are designed in our London HQ to be full of vibrant prints, iconic silhouettes and beautiful fabrics.
Since our beginnings, we’ve become well-loved thanks to our effortless, luxurious collections featuring ready-to-wear, shoes, bags and accessories. Known for our distinctly wearable style and luxury craftsmanship with high-quality production across Europe. Sourcing only the finest fabrics, including our signature silks from the Far East. We create investment pieces to love forever – only now, we inspire women to bring the extraordinary to the ordinary, everyday.
JOB ROLE
By becoming one of our Store Managers, you will be at the forefront of our luxury business. It’s more than just maximising sales, it’s about redefining our retail offer. Our Store Managers are responsible for driving their business, supporting and developing highly engaged teams and delivering exceptional customer service, ensuring our customer is at the centre of everything we do. You will be responsible for driving KPI results across all of your stores, achieving an effective balance to ensure you are commercial, customers experience exceptional service, you have knowledgeable efficient teams and visual and operational excellence is maintained to maximise sales and create customer loyalty.
Key Accountabilities
- Leading your teams to be as commercial and cost effective as possible, looking for opportunities to drive sales and increase profit across your store.
- Inspire your teams to ensure Brand standards are implemented and maintained in line with company expectations to deliver excellent customer experience.
- Through your team ensure visual and trading guidelines, windows schemes and any promotional activity is implemented to the highest standards across the store within instructed timelines
- Review your sales floor layouts using financial data and market knowledge to ensure your store is as commercial as possible.
- Lead by example with your store team to ensure everyone is focused on achieving all KPI’s.
- Build strong relationships at all levels both internally and externally. Work closely with your Head of Retail Trading and key Head Office functions to maximise your stores performance.
- Build local relationships to maximise store specific knowledge, marketing opportunities and information and support.
- Understand your customer profile, local market and operations and adjust your approach and commercial decisions as appropriate.
- Maximise multi-channel opportunities to drive sales and deliver excellent customer service.
Operations
- Responsible for all Front and Back of House operations, ensuring your teams are aware and understand requirements regarding legal & Company standards compliance.
- Ensure all admin duties e.g. delivery management, cash handling, administration and delivery paperwork, payroll and host processes are completed to required standard.
- Ensure company policies and procedures are adhered to throughout the store and that robust systems are in place to protect the business.
- Manage differences in operating procedures across your store.
- Minimise stock loss and product markdown through good operational and team practices.
Team
- Recruit, train and develop outstanding teams who are passionate about delivering exceptional customer service and achieving great results.
- Maximise the use of all L&D tools available to create a safe, informed and motivated team. Driving excellent service through product knowledge and visual training.
- Establish expectations for all team members, giving regular feedback and supporting with development, identify and tackle performance issues in line with Company policies.
- Implement and maintain clear channels of communication with team to ensure key operational activity is delivered and the team feel informed, empowered and supported.
- Delegate as appropriate, to ensure initiative is taken, activities are completed, and excellent standards are maintained.
- Consistently review scheduling and team rotas to ensure the most effective use of resource.
WHO YOU ARE
- Demonstrates a positive approach & role modelling, delivering excellent team building skills, utilises previous management experience and always acts as a Brand Ambassador.
- Excellent at relationship building and networking, able to influence and negotiate at all levels.
- Actively seeks new commercial opportunities for your business, proactive at sharing suggestions and ideas with your Manager.
- Have excellent commercial and financial awareness, proficient at interpreting sales and stock data.
- Keeps themselves up to date on external factors and trends, demonstrating broad awareness of current product trends, themes and changing customer expectations.
- Exhibits a resourceful and driven approach to challenges, able to show resilience and take feedback on board.
- Able to work collaboratively with both internal and external business partners.