3rd Line Support (Microsoft 365/Meraki WiFi) - £380 per day (Outside IR35) - Hybrid: Newbury/UK

Job Role: IT Provisioning Engineer (3rd Line Support)

Rates: £380 per day (Outside IR35)

Role Type: Contract 3 months (extendable*)

Experience: Between 3 to 5+ relevant experience

Proposed locations: Speechmark, Newbury, Swansea Uni, Glasgow or Northern Ireland

*Candidates are required to be in commutable distance from the base location*

My client, an innovative accelerator company specializing in digital transformation, working with a diverse range of clients is looking for IT Provisioning Engineers with 3-5 years proven industry across multiple projects.

The company mission is to drive growth and success for businesses through cutting-edge technology solutions. As they continue to expand, they are seeking IT Provisioning Engineers to join their dynamic team.

We are looking for an experienced individual with a strong background in software development, cloud technologies, systems administration with Unix/Linux and network fundamentals.

Job Description:

We’re looking for an IT Provisioning Engineer, one of their pioneering Equity Hubs delivery Managed Services to their Small, Medium & Enterprise business customer in collaboration with the client Business IT Hubs, a franchise network of IT Managed Service providers across the UK.

The successful candidate will need to have a good appreciation of all factors with a core understanding in any of the below technologies:

Microsoft 365

Meraki WiFi

Networks, routing & security

HP desktops & laptops and other associated vendors

There are two elements to the role requirement – Onboarding and Provisioning, along with Early Life Support.

You will engage with customers to understand their current environment (audit & results).

You will be taking their configurations and populating the knowledge base, whilst implementing new technologies from their approved portfolio where required. You should often be re-configuring existing technologies to meet their minimum supported configuration whilst also assisting with pre-sales scoping and quoting.

In terms of Early Life Support, you will be covering an array of:

1st Line support and incident resolution using the tools provided & experience.

2nd Line support & manufacturer engagement.

3rd Party incident management – managing collaborative partners to resolution.

You will also be required to escalate major incidents, major outages, problems, skills gaps & 3rd party missed SLAs. Accuracy of data is key when updating the ticketing system and knowledge base.

The successful candidate should have previous working experience within an IT Support Environment, providing resolution directly to the end user.

You should need to have:

• Strong demonstrable networking skills, across WLAN, WAN, LAN configuration and troubleshooting.
• Knowledge of Windows Desktop Support and relevant technologies – Directory services, DHCP, DNS.
• Exceptional interpersonal and customer service skills and a “can-do” proactive attitude.
• Previous experience offering support of the core & common components of M365.
• Knowledge and appreciation of Azure Active Directory and Office365.
• Previous experience delivering support for installs, configurations, software and equipment repair – inclusive of laptops, desktops, phones, and cloud services.
• Experience of service management toolsets used for remote monitoring and management, incident resolution, knowledge management and/or contract & asset management.