Assistant Housing Manager

The vacancy

Hours: 35 per week

Shift Pattern: Monday to Friday

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You ll fit in well here.

We re growing. Quickly. In the last three years alone we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

In Extra Care, our residents live independently in their own homes within one of our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of Assistant Housing Manager is to ensure that all residents living on a Housing 21 Extra Care Court receive a high quality and responsive housing management service in a safe and secure environment, including providing support where necessary, and encouraging a sense of independence and choice.

The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures.

To qualify for the role, you will have:

• Experience of providing a professional high quality service to older/and or vulnerable people
• Experience of dealing with sensitive and confidential information
• A good general standard of education with good GCSE passes, including in English and Maths
• Substantial administrative experience

If along with the above you have Supervisory or management qualifications, or Housing Management qualifications, we would love to hear from you.

The benefits

At Housing 21 we re proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive:
• Pension scheme
• Holiday pay
• Holiday purchase scheme
• Occupational Sick Pay
• Occupational Maternity/Paternity Pay
• Health Cash Plan
• Blue Light Card (offering discounts across retail, hospitality and leisure)
• Income protection
• Eye care vouchers
• Car lease scheme
• Cycle to Work scheme
• Employee Assistance Programme
• Support to progress and develop

As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon on offer being made.

If you require more information before applying for this role, please see the attached job profile.

Closing date for applications 3 November 2024, with interviews taking place 6 November 2024

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn t have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you re ready for a new challenge and able to make a difference, then come and join us!