This is an exciting new opportunity to join the support team providing engineering support and collaborating with various stakeholders to ensure the products meet requirements.
Key Responsibilities:
- Support Delivery: Collaborate with the Project Manager, Project Engineering Lead, System Design Authority, and customers to meet in-service support obligations.
- Policy Alignment: Ensure support approaches adhere to standards and contractual policies.
- Technical Response: Address technical issues, customer fault reports, and queries proactively.
- Solution Development: Work with the engineering team to develop technically and commercially viable solutions.
- Performance Management: Monitor system performance, conduct root cause analysis, and identify improvement opportunities.
- Maintenance Programs: Define and lead inspection and preventative maintenance programs.
- Safety Assurance: Ensure customer equipment remains safe and suitable for service.
- Field Support Coordination: Work with the field support team on defect investigations, surveys, and testing.
Skills, Qualifications, and Experience:
- Education: Bachelor’s degree or higher diploma in Management, Asset Management, Logistics, Engineering, or related disciplines; relevant experience considered.
- Experience: Significant experience in engineering or logistics, particularly in the Integration, Test, and In-Service phase.
- Leadership: Experience in managing the latter aspects of the CADMID/T cycle and leading support tasks.
- Project Management: Awareness of engineering project management principles.
- Time Management: Proven ability to work under tight time constraints.
Please note that the successful candidate would need to be eligible to obtain a Security Clearance.