Service Team Leader

We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team.

Responsibilities within this role will include:

• Assisting and coordination of Service Engineers
• Providing general assistance and guidance to the Service team
• Reviewing engineer's routes to maximize production and reduce travel times, fuel costs etc.
• Ensuring all planned visits are completed per calendar month including insurance items.
• Co-ordinating engineers holidays ensuring adequate resource is available year round to manage the company workload, call out rota and customer expectations.
• Reviewing and influencing engineers productivity
• Co-ordinating external and internal training requirements and mentoring the teams progression.
• Undertaking H&S Audits and ensuring overall H&S compliance
• Providing customer technical support as required and improvement and repair opportunities to Account Manager.

To apply you will have demonstrable experience as a Lift Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.

A level of IT experience is necessary in word, excel and outlook.

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:

• Company vehicle
• Orona Rewards Scheme- discounts and vouchers in over 800 stores
• GP24 Service
• Annual bonus
• 25 days holiday + bank holidays
• Internal + External opportunities for training and accredited LEIA and LITS qualifications
• Access to Eye Test vouchers
• Excellent opportunities for overtime
• Awards given for long term company service
• Competitive company sick pay scheme
• Access to company recruitment referral scheme
• Life assurance