Act as a single point of contact for phone calls, emails and tickets from staff regarding IT issues and queries.
Key Accountabilities
- 1st line support - troubleshooting of IT related problems from software to hardware, such as Laptops, mobiles and Printers.
- Administer Active Directory- Creating user accounts, reset passwords, create groups.
- Maintaining an Asset Database and track changes.
- Troubleshoot basic network issues.
- Escalate unresolved issues to senior members of the team.
- To maintain a high degree of customer service for all support queries
- To arrange for external technical support where problems cannot be resolved in house
Skills & Competencies
- Excellent communication skills and telephone manner
- Excellent organisational skills
Knowledge & Qualifications
- Windows and Mac Operating Systems support
- Microsoft Office Suite
- User & Security Group Active Directory administration
Personal Attributes
- Self-motivated, proactive, independent thinker, with a “can do” mentality.
- Team Player
- Excellent communication skills.