Facilities Manager

Job Title: Facilities Manager
Location: West London
Job type: Contract
Salary: 250 - 400 per day

To take overall responsibility for the quality and operational day to day delivery of the FM services across the UK campus, including but not limited to Housekeeping, Engineering, Security, Cleaning, Pest Control, Waste Management, Landscaping, Postal Services and 3rd party management
Be the key point of contact to the client
Demobilise both sites making sure all documentation is put together
Accountable for the operational delivery of two sites and the organisational, operational, technical compliance and governance.
Drive operational excellence across the team
Overall accountability for operational services
Identification, minimising and management of operational risk
Able to react in an ever-changing business environment
Liaising with the 1team and other key stakeholders, this individual shall be confident and articulate and can interface at all levels, both internally and externally of the business.

Main duties:
Own the operational delivery, and within the scope of the contract specification manage the customer journey and day to day delivery of all services
Local performance management of all services, driving excellence through regular auditing and service partner engagement
Manage, monitor and report on the operational performance
Have an awareness of any projects being undertaken which may have an impact on operational delivery
Assist in project delivery from a facilities perspective, ensuring projects and events run smoothly
Ensuring full statutory and operational compliance is achieved in line with contract
Support building user Customer Experience NPS survey, looking for opportunities to drive improved experience and overall scores
Playing a pivotal role in the disaster recovery and business continuity management, following the agreed processes and procedures.
Build an effective and cohesive team, driving a customer excellence culture. Co-ordination of relevant and constructive team meetings and huddles
Collaborate across the rest of portfolio to ensure consistency
Ensure compliance with H&S processes and procedures, including internal and external audits
Follow up on reactive and planned works with service partners and customer
Be up to date with industry standards and implement these across your sites
Any other duties required as part of the role as and when requested

Person Specification
Have a passion for leading and creating an environment for everyone to thrive
Can work across and take the lead within a large driven team
Excellent Analytical skills
Proven knowledge/experience of FM practice
Commercial Awareness
Good report writing skills
Flexible attitude
Experience of working in a challenging fast paced environment
H&S safety trained to IOSH or Nebosh level

Setsquare is committed to equality in the workplace and is an equal opportunity employer.

Setsquare is acting as an Employment Business in relation to this vacancy.