Overview
Our client is a multi-award-winning SaaS company in Manchester. Specialising in analytics software industry, this UK-based SaaS provider has consistently ranked among the top 50 fastest-growing tech companies in the North.
Having doubled their customer base in just 2 years, and boasting a customer retention rate of 98%, they are going through an exciting period of growth and are looking for an Implementation Consultant to join their professional services team.
Responsibilities
- Provide technical consulting and product expertise to clients, ensuring comprehensive solutions are delivered.
- Define the solution's scope, identifying and scheduling the necessary resources for successful implementation.
- Equip sales, account management, and support teams with the tools needed to effectively sell and support the company's products.
- Create and manage documentation for clients.
- Lead implementation pilots and guide customers in visualising the final solution.
- Collaborate with clients during implementation to identify and manage any required data cleansing before full launch.
- Present a detailed project review to internal stakeholders prior to customer launch.
- Provide project reporting to the PMO.
Requirements
- Background in Software Implementation working for a SaaS provider
- Ability to understand business and customer needs and implement technology solutions to meet client requirements.
- Strong problem-solving skills with a satisfaction in developing logical solutions
- Proficient in SQL
Details
- Circa £40,000 DOE
- Based in Manchester
- Hybrid with circa 1 day in the office per week
- Private healthcare