Fill My Funnel, a leading B2B LinkedIn Ads agency trusted by over 75 brands worldwide, is looking to fill a leadership position.
The ideal candidate will have extensive experience in these three core areas:
- +4 Years B2B Marketing Experience
- +3 Years of LinkedIn Ads Experience
- +2 Years of Management Experience leading a team within an Agency
The Head of Client Services will oversee and manage client relationships, ensuring high-quality service delivery while driving business growth. This role calls for a strategic thinker with strong leadership skills and a keen understanding of client needs and market trends.
Our team of LinkedIn experts do great work in a collaborative fast-paced agency, tackling the complex B2B space, while maintaining a fun and enjoyable atmosphere. We are dedicated to delivering top-tier services and innovative solutions to our clients. As we continue to grow, we are seeking a dynamic and experienced Head of Client Services to join our team and play a pivotal role in driving client satisfaction, business growth and managing our team.
Key Responsibilities:
- Client Relationship Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact. Act as a trusted advisor, understanding client needs and aligning them with agency capabilities.
- Account Management: Oversee multiple client accounts, ensuring their needs and expectations are met or exceeded. Facilitate effective communication between clients and internal teams.
- Strategic Planning: Collaborate with clients to understand their long-term goals and develop strategic plans. Identify opportunities for upselling or cross-selling services to existing clients.
- Project Oversight: Supervise the execution of projects, campaigns, or services to ensure they align with client goals and expectations and deliver high-quality services or products to clients.
- Team Leadership: Lead and mentor account teams, providing guidance and support in client interactions and project execution. Foster a collaborative and high-performance team environment.
- Business Growth: Participate in business development activities to acquire new clients. Work closely with the Owner to maximise new business opportunities within existing client accounts.
- Budget Management: Manage client budgets and financial aspects of projects, ensuring profitability and adherence to financial targets.
- Quality Assurance: Ensure services meet or exceed agreed-upon standards, maintaining high client satisfaction.
- Collaboration with Management Team: Work with the agency owner and Head of Operations to ensure the team is utilising processes and are held accountable in line with the client and business expectations.
About You:
? Passionate about LinkedIn Ads and ready for a fresh challenge in B2B marketing.
? Leadership experience with a track record of managing high-performing teams.
? Thrives in an agency environment, balancing team dynamics with client expectations and strategies.
? A dynamic, strategic, adaptable professional deeply invested in digital marketing.
? Ready to lead, collaborate, and enjoy the flexibility of remote work.
The Offer:
- Role: Head of Client Services
- Location: Remote (South Africa or UK-based preferred for occasional meets)
- Salary Experience Dependent: £40,000-£50,000 per annum
- Employment Type: Full-time
Apply Now:
- We would like to hear from you if you are ready to take on a leadership position at a fast-growing LinkedIn-focused agency.