Patient Experience Lead

Patient Experience Lead

Wimbledon, London | Nursing Administration | Full Time

37.5 hours Per Week

Nuffield Health is the UK’s largest Healthcare Charity. We’re passionate about putting patients first. And we’re looking for someone who feels the same to join our forward-thinking Outpatients team. Working across a variety of cases and supporting a wide range of specialities, you’re sure to broaden your skills.

As a Patient Experience Lead at our Nuffield Health Parkside Hospital, you'll act as the voice of the patient, using insight and analysis to identify and improve customer experience at Parkside Hospital. The role will include reviewing all patient feedback, organising patient focus groups, replying to all complaints, and dealing with day-to-day patient feedback.

As a Patient Experience Lead, you will:

• Deal directly with patients who raise concerns or complaints, both verbal and written
• Manage the Nuffield Health complaints process
• Maintain the complaints spreadsheet and all relevant complaints to Radar
• Organise weekly complaints meetings with relevant department managers
• Work closely within the nursing admin office and support the wider team with administration functions

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free membership across all of our fitness clubs, to a range of lifestyle and financial wellbeing rewards. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Parkside Hospital.

Nuffield Health Parkside Hospital is one of the leading private hospitals in South-West London. We opened in 1983 and are located opposite Wimbledon Common. Our hospital is easily accessible from Central London and the surrounding areas.

For over 35 years, we have provided first-class independent healthcare for the local community.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.