Advice and Information Officer

Job Title: Advice and Information Officer
Location: Lewisham
Job Type: Full time/Contract
Pay Rate: 20 Per Hour

To effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service. To undertake such follow up work, by adopting a strength based approach to contacts, in order to ensure customer satisfaction in reaching a conclusion. This role involves liaising with other sections as needed in accordance with procedures or instructions.

• To receive, triage and resolve adult social care enquiries using a strength based approach, helping people to help themselves either face to face, in writing or by telephone.
• Provide information and signposted advice to customers about the range of voluntary sector partners and other appropriate community services to help increase levels of customer independence.
• Be familiar with the range of community based support services to help people become more independent, including equipment
• Promote and deliver the highest standards of customer care, which includes offering a professional, friendly, courteous service to contacts

Knowledge and Experience:

• Knowledge and understanding of key services within Adult Social Care
• Knowledge of adult social care and the needs of older or vulnerable people
• Verbally resolving customer enquiries in a straight forward way

For more information please call Sam on (phone number removed) or email