Junior Customer Success Manager

Junior Customer Success Manager (SaaS)

Hybrid / Remote

Greater Manchester

£30,000 base + up to £8,000 in comm

Favourite People are working with a a fast-growing SaaS company, a well established business delivering innovative solutions in their space.

This is a great opportunity for someone with a blend of technical skills and customer service or account management experience, looking to grow their career in customer success within a fast-growing SaaS company.

The Role

As a Junior Customer Success Manager, you’ll work closely with a team of experienced professionals, managing a portfolio of clients and helping them maximise the value of their platform. Previous experience is not essential but would be beneficial. You’ll receive mentoring and support, but having some technical experience is essential for understanding and solving client issues. This role offers great potential for growth into a senior customer success position.

Key Responsibilities:

• Build strong client relationships and ensure their goals are met.
• Provide technical support, assisting with system setup and troubleshooting.
• Manage onboarding and integration of the platform into client systems.
• Drive client retention and identify upsell opportunities.

What We’re Looking For:

• Experience with SaaS platforms or related technologies would be ideal
• Some experience in account management / project management or custmer success
• Strong communication and organisation skills.
• Willingness to learn and grow within the role.

What the company offer:

• 25 days holiday, health plan, and flexible working options.
• Opportunities for international travel and career growth.
• Flexibility to work from home, with occasional travel to the office.
• Opportunities for international travel to client sites, trade shows, and conferences.
• Fantastic team environment where your voice is heard, and you're not just a number.

This is a great opportunity for someone with a blend of technical skills and customer service experience, looking to grow their career in customer success within a fast-growing SaaS company.

Apply now by sending your CV to andrea@favouritepeople.co.uk .