Client Success Manager

At Insurwave, we're searching for driven individuals passionate about making a real impact for our clients. We're excited to announce an opportunity for a Client Success Manager to join our rapidly expanding client success team, helping us to continuously onboard and deliver client features that delight our clients and make a real difference to what they do. If making a tangible difference excites you, this role could be the start of an incredible journey with us!

What Will I Be Doing?

As a Client Success Manager at Insurwave, you'll play a key role in managing client accounts, understanding client requirements and onboarding features for our growing client base. You will be part of a diverse cross functional team of Insurwavers who are obsessed about delighting our clients and connecting data driven client insights to value generating features and client service delivery. Here’s some examples of the things you’ll be doing each day:

• Be the contact for client accounts, ensuring their satisfaction and maximising the value of our platform.
• Develop a deep understanding of client needs, goals, and pain points, driving strategic initiatives that ensure long-term success.
• Proactively manage account health, providing insights, analytics, and recommendations for feature adoption.
• Collaborate with cross-functional teams (Commercial, Product, and Support) to address customer challenges and feedback.
• Lead onboarding processes, ensuring clients experience smooth transitions and are set up for success from day one.
• Manage roadmap roll out by identifying upsell and cross-sell opportunities to help clients fully leverage our platform's potential.

Who We're Looking For:

You’ll need to be able to demonstrate the core skills for the role, although more importantly if you don’t quite have all the skills, you have a passion and willingness for learning. Here’s what would make you stand out:

• Be the client experience champion across the business, you’ll stand out in building strong relationships with clients underpinned by clear project management skills to deliver client value
• Be constantly curious about seeking client insights and how these can translate into value generating features that make a real difference to what our clients do
• Stellar communication and interpersonal skills, with the ability to build trust and rapport with clients and internal colleagues
• A proactive problem-solver who can balance client needs with business goals
• Possess a problem-solving mindset, emphasising attention to detail, creativity and the ability to breakdown ambiguous problems into solvable components
• Experience in consulting in commercial insurance is desirable
• Demonstrate a data-driven mindset with a keen eye for identifying trends and opportunities
• Comfortable working in the detail but able to rise up to see the bigger picture
• Able to collaborate with a talented and supportive team to achieve company wide objectives
• You will have a passion for technology and a desire to help clients thrive.

To be a successful Insurwaver, your attitude is as important as the skills you bring. Insurwavers think big, build with ambition, and put our clients’ experiences first. We are incredible team players, who have each other's back. These are our values which drive our culture, personified by our leadership team, and is key to what we are looking for in you.

Interview steps

• Preliminary phone call with the Talent Team (no video required)
• First video interview with our People Experience Manager
• Final interview with the hiring panel,

• Don’t be alarmed if there are other stages in the process, such as technical tests, it’s all part of the plan for some of our roles.

What is Insurwave?

Insurwave is a disruptive Insurtech company leveraging the power of AI to consolidate and visualise data, helping clients to understand risk and make smarter risk transfer and insurance decisions.

Our platform offers an integrated insurance management experience, from ai-driven data ingestion through to collecting and consolidating risk data providing insight on business exposure changes in real-time.

What’s in it for me?

You’ll be part of a mission led team, working in a values oriented culture, doing the exciting work that you thrive on, making a real difference and having the impact you know you can have. As well as incredible job satisfaction, you’ll also get:

• Lots of Holidays !: 25 days annual leave | 8 Bank Holidays
• More than a competitive salary: Private Health Care - Critical Illness Insurance - Life Insurance - 5% pension plan matching - cycle to work scheme - weekly online Yoga sessions
• Great work-life balance with flexible working options
• A commitment to learning & development opportunities to support you help you reach your full potential

Join a values-driven, mission-oriented team where your contributions truly make a difference. At Insurwave, you’ll be part of something remarkable!

Ready to make an impact? Apply today!