As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.
Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.
Looking for the place where you can belong? Join MHR and help us shape the world of work.
Are you a dynamic leader with a passion and proven track record in leading change and driving operational excellence? We are seeking an experienced Operations Director, to lead the Professional Services operations covering annual revenues in excess of £25m, and covering a diverse portfolio of implementation projects, and digital transformation services. The role involves providing strategic leadership, ensuring operational excellence, making informed decisions, and driving continuous improvement.
You will have a proven track record in managing large teams and complex operations, with a strong focus on customer satisfaction, process improvement, and cross-functional collaboration. You'll be a strategic thinker, capable of balancing operational discipline with the need for change and innovation.
Key responsibilities:
- Leadership & Team Management: Lead the operations team of over 100 people, including 5 Regional Project Managers (RPMs) and 6 Consultancy Manager , ensuring alignment with business objectives. Mentor and develop the team, fostering a culture of high performance, discipline, and continuous improvement while being a change agent.
- Operational Excellence: Oversee a portfolio generating up to £25 million in revenue. Manage up to 500 projects, ensuring operational efficiency, resource allocation, and compliance with safety and regulatory standards.
- Decision-Making & Commercial Awareness: Make sound judgments under pressure, utilising your deep understanding of business operations, market dynamics, and the broader economic context to inform decisions and drive strategic thinking.
- Customer Focus: Ensure that operational processes deliver high-quality products and services that meet or exceed the expectations and requirements of both internal and external customers. Address and resolve operational issues impacting customer satisfaction.
- Strategic Execution: Execute the strategic plan whilst achieving or exceeding the business plan objectives, balancing rigor and discipline with the agility to drive significant change across the business over the next few years. Monitor and manage key performance indicators (KPIs) to ensure optimum performance, using data and metrics to drive improvements.
- Process Improvement: Collaborate with the Service Design Team to identify and implement process improvements, enhancing efficiency, productivity, and quality. Address operational issues impacting customer satisfaction and develop corrective actions based on market trends.
- Cross-functional Collaboration: Work closely with Product Marketing, Product Design, Sales, Marketing, and Finance to ensure seamless integration of operations with business functions, supporting company-wide initiatives.
- Risk Management & Compliance: Identify potential risks in operational processes, develop mitigation strategies, and ensure compliance with industry standards and regulatory requirements. Maintain accurate documentation of operational processes and policies.
What we’re looking for:
- A strategic thinker with the ability to develop and implement long term operational strategies
- A proven track record of leading operations in a dynamic environment.
- Experience managing a portfolio with £20-25 million in revenue, up to 500 projects, and a large team.
- Ability to balance operational rigor with the need for change and innovation.
- A keen eye for detail, ensuring that the numbers are right.
- Strong leadership skills, with the ability to inspire and drive a team towards achieving business objectives.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
- 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
- On-site subsidised restaurants offering a variety of fresh meals daily
- Opt-in benefits schemes such as private medical insurance and dental coverage
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.