Job Introduction
In this role, you'll drive to improve performance/standards and facilitate the delivery and implementation of the Luxury Quality Strategy, in order to optimise our product quality and deliver on customer expectations.
Main Responsibility
- To lead, motivate and develop Luxury Quality Team to maximise achievement and engagement within the team.
- Implement and maintain Quality Assurance Processes and deploy quality standards that deliver requirements across the Cumbernauld site.
- Contribute to New Product Development activities to ensure quality requirements and customer expectations are built into all new products and appropriate supplier standards are available on time.
- Working collaboratively with NPD, support the development, implementation and maintenance of Luxury Quality standards for all newly developed products, ensuring that these are clearly communicated to manufacturing & quality teams in advance of any trialing/commissioning.
- Investigate customer/consumer complaints supporting complaint handling processes and working with appropriate teams to establish root cause and implement robust corrective and preventative actions.
- Manage Supplier Quality performance including supplier audits and supplied material non-conformances, validating and verifying corrective and preventative actions. Provide support to Procurement on Supplier Performance Management from a Quality Performance perspective.
- Manage non-conforming products and non-conformance processes, facilitating effective root-cause analysis investigations and ensuring appropriate corrective actions are implemented to support a ‘Right First Time’ approach and drive a culture of continuous improvement.
- Complete appropriate data analysis and trending as required to report performance as part of KPI’s and to drive a culture of continuous improvement.
Our Ideal Candidate
- An experienced Quality professional with exposure to the luxury/premium market.
- Team management experience.
- Experience of New Product Development.
- Background in implementing and maintaining quality standards.
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.