Utilities Manager in Various Locations

Job Title: Utilities Manager

Job Purpose:
Oversee the successful delivery of Utility Company project KPIs, ensuring service delivery standards meet customer specifications and achieving financial budget targets.

Key Responsibilities:

• Manage all administrative, operational, quality, and health and safety aspects of projects.
• Produce and negotiate costs with clients and loss adjusters.
• Maintain regular communication with customers to ensure smooth project operations.
• Control financial and commercial management of projects.
• Foster a strong health and safety culture and ensure compliance with risk assessments.

Key Interfaces:

• Collaborate with the Business Development team on promotional visits and account plans.
• Provide timely client communications and feedback on cost control and service improvements.
• Attend client meetings to address issues and encourage improvements.

Specialist Knowledge:

• Experience in the restoration and insurance industries (3+ years in management preferred).

Skills & Abilities:

• Strong commercial awareness and communication skills.
• Ability to lead and motivate teams.
• Full driving license required.

Competencies:

• Customer-focused approach and relationship-building skills.
• Proactive in problem-solving and identifying opportunities for improvement.

Performance Metrics:

• Customer feedback, project profitability, and site audit results.

Reports To:

• National Operations Director

Supervises:

• Site-based supervisors, technicians, and administrators.