Service Manager

Service Manager

Location: Hatfield based, AL9 5JN
Salary: £45K £50K per annum, DOE + Benefits
Contract: Full time, Permanent

We are Mulmar, we are growing and we want you!

With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.

We are now recruiting a Service Manager. This is a new role that involves overseeing the day to day management and development of our field and customer service teams, establishing and enforcing policies, procedures and technical / performance standards.

You will need to work closely with our stores, warehouse and sales teams to ensure the delivery of equipment and services to our clients and support the Company s growth.

As our Service Manager, you will be responsible for:

• Managing the service desk team - monitoring performance and KPIs and develop service methods to improve overall efficiency.
• Monitoring the performance of the field services team in meeting service standards and KPIs and updating service methods to improve quality and operational performance.
• Working with stores, workshop and warehouse teams to ensure and improve services in support of the field service and service desk teams.
• Staff management - recruitment, training, discipline and development.
• Conducting periodic reviews of team members, identifying areas for improvement, and providing constructive feedback.
• Creating and presenting reports to senior management regarding reactive and planned maintenance workloads, service performance and KPIs.
• Performing audits, identify root causes and corrective actions and verify completion of corrective actions.
• Proposing and leading continuous improvement processes to improve quality and operational performance.
• Handling disagreements within the teams to resolve issues and ensure efficient operations.
• Ensuring compliance with statutory and legal requirements for Health and Safety.

To be successful in this role you must have:

• Experience in the management of service desk operations within a technical services environment.
• Experience of developing teams to work in a collaborative manner.
• Experience of working with strict SLA and KPI disciplines.
• Experience in the use of databases and report generation.

It would be great if you had:

• Experience in the HoReCa industry (restaurants, cafes, clubs, pubs, hotels, outlets etc) but this is not essential.
• A relevant management or technical qualification.

If you feel you have the necessary skills and experience to be successful in either of these roles, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.