Senior Analytics Manager (Job Share)

Full / part time: Part time (15 to 18 hours per week)

Business area: Finance Department

Location: Remote (Hybrid available at Uxbridge)

A bit about giffgaff

Do you want to join a telecoms company that’s up to good? At giffgaff we do mobile differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good.

And we’re so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we’re still going. We’re always looking to acquire new members, and to do that we need the best people in our team.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t your favourite, most of our roles can be hybrid or work from home, or anywhere in between. If you like coming in, you’ll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. Plus all our giffgaffers come together at our legendary giffgaff summer, birthday and Christmas celebrations.

The role and the team

Our BI and Optimisation team at giffgaff owns analytics, data visualisation and our CRO process from end-to-end. The BI team works with all other teams in the business to provide analytics, data visualisations and Insights for strategic decision making. The Optimisation team partners with our Product teams to help them deliver the best experiences on our website and app and help them measure their performance.

As Senior Analytics Manager you’ll be co-managing the analytics side of the team. Alongside your job share, you’ll be responsible for a team of 4 analysts, helping them to grow and fulfil the needs of their stakeholders.

You’ll be working across the entire business including Commerce, Marketing and Product teams, helping teams to drive growth and address problems. Through storytelling, you will share insights and recommendations, and then work alongside the Optimisation team to execute those ideas.

Key responsibilities

• Manage the Analytics team alongside your job share partner to ensure stakeholders have access to key pieces of actionable insight across areas such as retention and marketing
• Collaborate with your job share to create an analytics team strategy to ensure the team stays engaged
• Analyse, collate and present data to senior members of staff and leadership

Skills, experience and attitudes

• Highly knowledgeable about analytics
• Advanced knowledge of SQL (any variety is fine) and a visualisation tool like Tableau
• Advanced knowledge of Excel
• Knowledge of Google Analytics (or similar) and A/B testing is a bonus but not required
• Dependable with strong stakeholder management and interpersonal skills

Our commitment to equity, diversity and inclusion

At giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives. We may be sort-of-small but we're big on that caring, sharing thing & strive to create a supportive culture.

As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.

If this sounds like you, we’d love to hear from you.