Join a top investment firm as a Service Desk Engineer based in London. In this role, you will provide essential technical support to internal users, ensuring smooth operations across the business. You will face a variety of challenges, including troubleshooting technical issues, managing incident responses, and supporting new hires during their onboarding process.
The firm is looking for highly organized professionals who are committed to providing top-notch technical support and excel in a dynamic work environment. Ideal candidates will have 3+ years in a technical support role with proficiency in TCP/IP protocols, troubleshooting operating systems including Linux, windows & MacOS; all aspects of hardware, Microsoft Office & networking issues relating to DNS, DHCP & Microsoft exchange.
Key Responsibilities:
- Provide hands-on support for end users, addressing a wide range of technical issues involving software, hardware, and network connectivity.
- Diagnose, troubleshoot, and resolve complex technical problems, delivering top-tier customer service.
- Troubleshoot issues related to operating systems (Windows, MacOS, Linux), mobility (laptops, phones), and user accounts.
- Assist in maintaining and troubleshooting video conferencing systems, collaboration tools (Slack, Zoom), and security controls.
Requirements:
- Minimum of 3 years of relevant technical support experience, preferably within a financial or high-growth environment.
- Strong troubleshooting skills across desktop hardware, peripherals, and operating systems, including experience with Microsoft Office Suite, Windows 365 Virtual Desktops, and mobile device management.
- Familiarity with network protocols like DNS, DHCP, and general TCP/IP troubleshooting.
- Strong verbal and written communication skills, with the ability to support both technical and non-technical users.