Application Support Team Lead

Application Support Team Lead

A fantastic opportunity has arisen for an Application Support Team Lead to join a London based financial firm on a permanent basis.

Application Support Team Lead

Summary:

We are looking for an experienced Application Support Team Leader who will be responsible for leading a team of technical specialists across a range of vendor and internally developed financial applications covering early/late/day shifts and overnight/weekend on-call support.

Application Support Team Lead

Key Responsibilities:

• Lead the Application Support team providing guidance and leadership for day-to-day

activities, tactical solutions and strategic direction

• Ensuring that all SLAs, SLOs and KPIs are achieved, resolve all breaches and work with the

Application Support Manager to produce monthly reports on all agreed targets for the team

• Act as the escalation point for any major issues impacting the delivery of application

services. Chair and direct Major Incident bridge calls, manage communication to

stakeholders, carry out root-cause analysis where appropriate, provide postmortem report

and resolution remediation.

Application Support Team Lead

Attributes/Skills:

• ITIL Foundation 3/4 certificate or higher

• AZ-900 Azure Fundamentals

• Must have experience working as an Application Support Team Lead in the Financial Sector

Application Support Team Lead