About Us:
Wheelbase Lakeland Limited is one of the UK’s leading premium cycle retailers, with a head office and eCommerce division based in the Lake District and stores in the North East and Yorkshire.
We offer a huge range of the premium bikes across road, mountain and electric disciplines. Plus, all the parts, clothing and accessories you need to enjoy the ride. We combine quality products with expert advice and have been leading the industry for over 25 years. We are currently looking for an experienced Retail Merchandiser to join the team at our Lake District head office.
Job description:
We are currently looking for an outstanding applicant for the role of Online Sales Manager based at our warehouse and HQ in the Lake District.
As Online Sales Manager you will be responsible for reliable and efficient order processing and the fulfilment management of online orders, working to a strict service level agreement.
The role in detail:
- Monitoring orders to check that all are processed efficiently.
- Supervise our Customer Service team to ensure our 5 star Trustpilot score is retained.
- Communicating with customers on orders placed and delivery dates.
- Order fulfilment, ensuring that packing and transportation meets our high standards.
- Working with our other locations and the stock team for transfers and multi store shipping.
- Team management – organising work rotas and daily staff workload allocation.
- Solve stock errors and order problems.
- Liaise with our suppliers and third-party couriers.
- Work with our web development team to enhance the customer journey.
- Decision making and implementing changes to ensure good order processing flow.
- Strong commercial acumen and the ability to understand profitability with your department.
- Understand department targets and sales monitoring to ensure these are met and attendance to our weekly trade meeting.
What we are looking for:
- Proven previous experience in business administration.
- Cycle industry knowledge is an advantage, but not essential.
- Good attention to detail
- Run a professional and organised department, working towards defined SLA’s.
- Efficient and accurate time management and workflow.
- Understand and apply company policies.
- A team player who is committed to the business.
- Eagerness to develop your product knowledge and learn new skills.
What we offer:
- Salary £30,000+, based on experience.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment in the heart of the Lake District.
- Employee discounts on our range of cycling products.
How to Apply:
Please send your CV and a covering letter to jobs@wheelbase.co.uk
Application deadline: 27 September 2024