EQHS Coordinator

Role: EQHS Coordinator

Contract: Permanent

Hours: M/F 0800 - 1700

Location: Northampton, NN4

Why work for DACHSER?

Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.

Pension Contribution

27 Days Holiday

Employee Assistance Programme

Discount Platform

Life Assurance Benefit

Cycle To Work Scheme

Purpose Of The Role:

Assisting in the handling of Insurance claims, Quality Assurance and Health & Safety compliance for ALL UK branches, in order to minimise potential losses, encourage risk based thinking and to ensure the companies interests are protected at ALL times.

Key Responsibilities:

• Assisting in managing Dachser UK Insurance claims. Corresponding with colleagues in Dachser branches across the network, hauliers, customers and agents.

• Update the COP system with all required information.

• Inspection of damages across all sites and ensure photos are taken.

• Check monthly reports from our insurers (Meles).

• Review internal spreadsheets to identify trends in damages and inform departmental Managers accordingly.

• Assist in Internal and External quality audits in accordance with ISO 9001 and BRC standard. To include all departments in Northampton, Logistics, Dartford and Rochdale.

• In conjunction with the EQHS team ensure Quality Management System awareness training presentation is updated as and when required.

• Assist in training ALL staff in QMS awareness to our relevant certifications.

• In conjunction with the EQHS team ensure relevant QMS are up to date in line the relevant standards.

• Assist in ensuing H&S training requirements are met within the UK Branches Maintain IHASCO databases.

Skills & Experience:

Excellent communication skills with the ability to communicate verbally and in writing Ability to talk in a way the customer understands

Influence and impact people across all levels in the Organisation

Ability to listen to others and understand the situation from their perspective

Excellent problem solving and analysis skills

Demonstrate a thorough understanding of the logistics sector

Attention to detail and high levels of accuracy

Skilled in adapting their style and language to suit the customer, department or level that they are dealing with

A highly customer service orientation with an understanding of what good looks like and a passion for delivering quality

Highly adaptable

Ability to deal with customer problems efficiently and professionally

Ability to take responsibility to resolve issues

Ability to build close professional relationships with customers without getting personally involved

Ability to work on own initiative and adapt working day around the issues that need to be involved

Experience of working in the logistics sector or complementary business

Job Types: Full-time, Permanent

Work Location: In person

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