Who We Are:
Chesamel delivers workforce solutions to enable business transformation. Some of the world's biggest tech companies choose Chesamel to help solve their marketing and workforce challenges. Join us today to be part of those solutions. We embed teams of consultants to work directly with our clients in delivering an exceptional integrated marketing service. We are headquartered in London with presence in 18 countries globally.
Job Title: Office and Systems Manager
Job Summary:
We are seeking a highly organised and detail-oriented Office Manager to oversee our London office and international branches. The successful candidate will be responsible for a wide range of administrative, operational, and compliance tasks, ensuring seamless office operations, maintaining brand standards, and supporting international business activities.
Key Responsibilities:
Office Management:
- Oversee day-to-day office operations in London, ensuring smooth functioning and adherence to company standards.
- Manage and mentor the office management apprentice to handle day-to-day administrative tasks.
- Collaborate with overseas colleagues to ensure consistent operational practices and brand alignment across all locations.
- Maintain and update document templates and shared drives, ensuring accessibility and organisation for the entire team.
- Manage the ISO accreditation process, ensuring compliance and maintaining certifications.
- Identify and resolve operational issues promptly, developing and implementing workable solutions.
- Ensure all office environments meet Chesamel’s desired aesthetic and functional standards.
Compliance, Client Onboarding & Contracts:
- Manage compliance and registration processes for global entities, ensuring adherence to local regulations.
- Oversee the onboarding processes for new accounts, directly managing any technical requirements with clients and ensuring that all parties complete the required compliance documents in a timely manner
- Complete procurement forms and registrations as needed.
- Develop and maintain contract templates for all entities.
- Review new contracts initiated by external parties.
Procurement & Renewals:
- Manage renewals for subscriptions, memberships, and insurance policies.
- Oversee the procurement process, ensuring timely acquisition of office supplies and services.
IT Operations:
- Monitor and enhance the performance of applications, infrastructure, and services to meet or exceed SLAs.
- Identify and mitigate operational risks, implementing appropriate controls and measures to protect client assets and data.
- Manage relationships with third-party vendors and partners, evaluating performance and ensuring alignment with business objectives.
Qualifications & Skills:
- Proven experience in office management, preferably with international experience.
- Experience in working within a startup or SME environment
- Understanding that all roles contribute to revenue generation.
- Strong leadership, organisational, and problem-solving skills.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in Monday.com, HubSpot, and Google Workspace.
- Experience with compliance and contract management.
- Ability to work independently and as part of a global team.
- Willingness to travel internationally as needed.