We are working with a leading global advisory firm with ambitious growth plans is seeking a Director to join its Digital Transformation team, focusing on the Pharma & Life Sciences sector.
This role will focus on transforming customer-facing operations such as marketing, sales, service, and digital insights. The successful candidate will have a strong consulting background and experience in shaping and delivering end-to-end transformation projects for PLS organisations
Key Responsibilities
- Lead Digital Transformation programmes for pharmaceutical clients, particularly those delivering new customer-facing services underpinned by Salesforce expertise.
- Develop go-to-market strategies, account target plans, and deal origination for priority clients.
- Shape and take new customer-centric propositions to market, leveraging the latest thinking in customer experience and changes.
- Oversee the delivery of transformation projects, including the management of offshore and nearshore teams.
- Build and maintain senior client relationships, ensuring successful commercial management in complex PLS engagements.
Skills and Experience
- Proven track record in delivering digital transformation within B2C/B2B settings, particularly in sales, marketing, and patient experience.
- Deep understanding of the pharmaceutical industry.
- Strong leadership experience in building and managing high-performing teams.
- Expertise in leveraging advanced analytics and next-generation technologies to improve patient and customer experiences.
- Demonstrated experience in consultative sales & revenue generation.
- Demonstrated ability to build sustainable senior client relationships and deliver tangible results.