Technical Support Engineer (Electrical)

Job Advert: Technical Support Engineer (Electrical)
Location: Milton Keynes (Office Based)
Job Type: Permanent, Full-Time
Hours: 37.5 hours a week
Monday to Thursday: 08:30 - 16:45
Friday: 08:30 - 15:30
Salary: 40,000 - 45,000 + Benefits

Are you a tech-savvy individual with a passion for problem-solving and customer satisfaction? Do you thrive in a dynamic work environment and enjoy collaborating with external sales teams to drive market growth? If so, we have the perfect opportunity for you!

Who We Are:

We are the market leader in pneumatic and automation technology, and innovation and customer experience are at the forefront of everything we do. Our contributions are significant and impactful: we've helped get airplanes into the air, cars on the road, and reduced the carbon footprint of commercial freight. Our role enhances the efforts of our partners and clients, making their dreams a reality.

The Role:

We are looking for an ambitious Technical Support Engineer with an electrical bias to join our team. If you have experience with serial interfaces, PLCs, or electric drives, you will be well positioned to provide dedicated support to both our customers and sales force. Your role will be pivotal in training, proactive promotion, and driving sales growth through your technical expertise.

Key Responsibilities:

• Collaborate with the external sales team to enhance market share growth.
• Provide technical support via phone, email, Teams calls, webinars, and site visits.
• Develop and deliver bite-size training sessions for staff and customers.
• Continuously enhance your skills and industry knowledge.
• Investigate and analyze product field failures, providing detailed reports and recommendations.
• Develop proposals for new products that meet current and future customer needs.
• Conduct market and competitor analyses to stay informed of industry trends.
• Contribute to the introduction of new products, ensuring alignment with customer requirements.
• Participate in industry events and exhibitions.

Product Support Engineer Requirements:

• Methodical problem solver with strong organizational skills and the ability to maintain clear and comprehensive records.
• Ability to work collaboratively with cross-functional teams.
• Hands-on testing and diagnostics experience.
• Technical knowledge paired with a degree of sales understanding is highly beneficial.
• Willingness to travel to UK customer sites to support sales activities and resolve technical issues.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.