IT Service Desk Analyst - VIP

IT Service Desk Analyst - VIP

£45 - 55k p/a + Bonus

Full time onsite in Belgravia, London

A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function.

We are specifically looking for candidates that have solid 1st and 2nd line support experience (including VIP support), but have also gained some exposure into 3rd line support too.

The role will involve troubleshooting incidents within a busy 'live' environment, finding resolutions that fall within best practice and all the time offering exceptional levels of customer service to the wider user base.

Technical Skills/Experience Required:-

• Financial services experience e.g. Investment, Wealth, Private Equity or Asset Management
• Must have VIP and White Glove support experience
• Experience supporting a global business
• 1st-3rd line experience
• Windows OS 10/11
• Microsoft & Office 365
• Active Directory/Group Policy
• MS Exchange/Outlook
• Intune & MDM
• SharePoint
• Security - Antivirus etc.
• Network troubleshooting
• Access Control
• ITIL

If you think that you have the skills and experience, please submit your details. Our client is looking to interview ASAP for this position.

In line with the Conduct Regulations 2003, when advertising permanent vacancies JNC Recruitment are acting as an Employment Agency, and when advertising temporary/contract vacancies JNC Recruitment are acting as an Employment Business