2nd Line Support Engineer

2nd Line Engineer

Amersham/Hybrid (3-4 days Office based)

Up to £35k + Benefits

We are currently working with an organization who offers comprehensive digital enablement services, with a focus on delivering managed and professional solutions across four primary sectors: Construction, Retail & Hospitality, SMEs, and Education. With over two decades of experience, they provide a full spectrum of technology services, from consultancy and design to implementation, ongoing management, and support of technological systems.

Their mission is to excel in their field, and to achieve this, they seek team members who are eager to learn and adapt to the ever-evolving world of technology. A strong work ethic and a positive attitude are crucial qualities. In return, they offer a dynamic and supportive environment that fosters growth and development.

The Role

To provide second line support to clients. The role will be a hybrid of home working, office working and visiting client sites when required. You will use the PSA system to log all requests, issues and incidents and maintain full details of the actions taken to achieve resolution.

Requirements

• Configuration, support and maintenance of Microsoft Client & Office Operating Systems
• Support and maintenance of Microsoft 365 Cloud Services
• Microsoft Windows server administration experience
• Support and maintenance of WAN, LAN and WLAN technologies
• Understanding of PC hardware set-up and configuration