Job Purpose:
An exciting opportunity has arisen to be a part of the service administration team and industrial assembly solutions customer centre located in Wolverhampton.
The Role involves taking responsibility for planning the day-to-day work schedules, of our field service engineers, ensuring that all planned service requirements are met in a timely and efficient manner.
Benefits
- Hybrid work upon completion of training
- 25 days holiday plus bank holidays
- 10% pension contribution
- Private healthcare
- Life assurance
Key responsibilities
- To administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
- To effectively manage the use of the SPIRIT Field service work flow
- To support the Service Administrator(s) and to set the Engineers work schedules in order to maximise efficiency and minimise WIP.
- To ensure the orders are correctly allocated and released to the engineer prior to the visit date.
- Ensure all specialist tooling (calibration equipment) is available to each engineer to enable them to carry out the allocated tasks.
- To liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
- Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
- To monitor and record the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
- To maintain all orders within the SPIRIT, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP/SPIRIT reporting facilities.
- To regularly liaise with the Field Service Engineers, Service Sales Managers and internal departments to expedite customer requests.
- To regularly liaise with the Operations Manager and Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
- To collate information from the Field Service Engineers in order to accurately record and maintain customer records and information.
Experience/knowledge requirements
The following requirements are essential:
- Significant experience of working in business administration
- Excellent communication and interpersonal skills
- Strong planning and organising skills
- Ability to manage and prioritise workload
- Excellent PC skills including Microsoft Office
- Excellent telephone manner
- SAP knowledge and experience
The following requirements are desirable:
- Knowledge of the company’s SPIRIT service management system
- Sales company experience
- Aspirational to progress and grow within the organisation
- Experience of working within a service environment
Competencies
The following requirements are essential:
- Adaptability – ability to modify style in order to achieve results and maintain effectiveness.
- Creative Thinking – Ability to identify alternatives to current thinking. Ability to develop and implement innovative solutions to problems
- Communication - Ability to express ideas and receive and exchange information clearly
- Planning & Organising - Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently
- Teamwork - Utilising appropriate interpersonal styles and methods during group interactions.
- Quality - Ability to promote, develop and maintain a culture conducive to quality throughout the organisation; and to improve its performance
- Customer Focused - Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer.
The following requirements are desirable:
- Business Focus - Understands and demonstrates an awareness of the link between their role and the business.
- Critical Thinking - Ability to reason logically and to recognise assumptions; to evaluate options and reach sound decisions.
- Impact & Influence - Ability to positively persuade, convince and impress others in order to achieve results.
- Integrity - Ability to maintain organisation, ethical and social values in all business activities.
- Technical Knowledge - Having an understanding and an ability to use technical/professional knowledge& information, including relevant IT skills
Educational Requirements
The following requirements are essential:
Good knowledge of Microsoft Office applications
Good English and Maths skills
The following requirements are desirable:
Experience of working with SAP
Country and city description
The applicant must live within a commutable distance of Wolverhampton, UK.
Additional information
Must be a UK resident and have a valid UK work permit if required