Housing Support Worker

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) + Area weighting up to £5000 depending on location of role - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service

The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff subject to qualifying eligibility of service and not being under notice at the qualifying date

Full Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Hayes

An enhanced DBS check will be required for this role.

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Join The Challenge

At Nacro, every day as a CAS-2 Support Worker is an opportunity to make a tangible difference. You'll be part of an integrated team focused on meeting the needs of service users and driving positive outcomes. Your role is essential in fostering independence, supporting transitions, and building stronger communities.

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro s largest single contract and is set to grow by 60% over the next 18 months!

What will you be doing:

No two days are ever the same and you will be managing your diary to meet the requirements of the role. You will meet with Service Users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our Service Users. You will also need to be able to help our Service Users with applying for HB and paying rent etc. All of our properties require to meet Decent Homes Standard and to do that you will need a sharp pair of eyes to ensure that our houses are clean, tidy and all repairs are reported and actioned.

People who love this role are:

• Resilient doesn t take the events of the day home with them, undertakes activity to care for own wellbeing.
• Curious will ask questions to understand before finding solutions or signposting.
• Emotionally intelligent - Perceptive to human behaviour, instinctively knows when something isn t right.
• Has a level of self-confidence and knows own limitations. Positive outlook enthusiastic and willing to learning.
• Warm personality, smiles and gives appropriate eye contact, demonstrates appropriate levels of empathy or sympathy, demonstrates active listening skills.
• Demonstrates team working and supports peers. Combines efforts with others.
• Personal values match those of Nacro.

What are we looking for:

• Genuine interest in people wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn t always accept the status quo. Uses common sense to help make decisions.
• Acts with integrity and within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
• Able to manage competing priorities manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
• ICT literate training will be given for our systems, need to be able to use outlook, word and excel at a basic level.

Non-Negotiables - Without these things you would find it very challenging to complete the job role.

• Full clean UK Driving licence.
• Access to vehicle - you will be reimbursed for your mileage at 45p per mile.
• Willing to undertake extensive travel for business.
• Business insurance will be required if appointed for the post.

Rewards and Benefits-

• 25 days holiday + bank holidays
• Free eye test and £50 contribution towards glasses
• Employee assistance programme

Join Nacro and be a part of something greater!