Sales Administrator

Job title

Sales Administrator

Reports to

Senior Account Manager

Team & Location

Hybrid: Office (2 days) and Home Working - Office - 172 Brick Lane, E1 6RU

With occasional travel to manufacturers and trade shows when required

Start Date

ASAP

Closing Date

Thursday 19th September

First Interview

Monday 23rd-Tuesday 24th September

Second Interview

TBC

The Company

With a proud history spanning over 14 years and a current turnover reaching £2 million, East End Prints has become a beacon of creativity and success in the world of beautiful framed art and greetings cards. Our dynamic B2B and dropship operations account for a significant portion of our annual turnover, demonstrating our robust market presence. Our prestigious clientele includes some of the UK's high-street giants like John Lewis, NEXT, and Dunelm, alongside over 250 museums, galleries, and independent shops nationwide.

As we embark on an ambitious journey to not just reach but exceed a £3 million turnover, we aim to establish ourselves as the unparalleled leader in wall art dropshipping and publishing across the UK. To achieve this vision, we are assembling a world-class team dedicated to nurturing our growth and ensuring the success of our artists. If you're passionate about art, thrive on growth opportunities, and are ready to drive our sales to unprecedented heights, we want you on our team.

At East End Prints, our team is defined by six core internal characteristics in our people; they are resourceful, tenacious, nurturing, authentic, approachable, and empathetic; and as a member of our team you are wholly encouraged to bring new ideas and develop your skill set in a supportive and open-minded environment driven by these values. We are forever looking for new ways to develop the team and business through open conversation and an openness to change, and so as a member of our team, we would expect a willingness to drive that growth. 

Job purpose

We are seeking a curious and hungry self-starter, who thrives in challenging and fast-paced environments to join our Wholesale Team in the role of Sales Administrator.

This role is responsible for the smooth running of our wholesale orders and assisting our Wholesale Account Manager running a successful pipeline, meeting our KPIs and growth plans. At East End Prints we pride ourselves on our excellent customer service, and we’d expect anyone in this role to put our values into practice, offering a service our clients want to come back for.

This role has scope for growth, and so we’re looking for a candidate that is eager to learn and is seeking a career path in sales and account management.

Your Impact

Sales

• Support lead generation
• Nurture small-mid-level accounts
• Manage overdue invoices
• Produce sales materials
• Coordinate product samples
• Work with your line manager on planning and execution of trade shows (3 times a year)
• Represent East End Prints at trade shows
• Create sales materials for client interactions
• Work with production on our card catalogues and product launches

Customer Service 

• Daily management of our wholesale inbox and phone line
• Process and track client orders
• Manage accounts in our CRM and wholesale platform, maintaining accurate client information 
• Address invoice and order queries
• Maintain quality control logs

Qualifications and Experience

A Must:

• Professional experience in a customer service and/or administration role (ideally 1-2 years)
• Exceptional attention to the details
• Numerical competency, a basic understanding of financial reporting desirable
• The ability to remain calm and positive in a fast-paced, and sometimes high pressure environment
• An energy to develop and expand your own skills, and grow with the business
• Proficient in both written and verbal communication to interact with clients and team members
• Great time management, organisational skills and the capability to handle various tasks and deadlines efficiently while maintaining high-quality work
• Proficient in basic office software (Google Drive, Sheets, Docs)

Desirable

• A keen interest in the arts and our product category
• A basic skill set in Adobe, Canva, or similar
• Technical Proficiency: Familiarity with CRM (Hubspot) and project management systems (Asana) 
• Experience at trade shows, both planning and working at the shows

Why East End Prints?

• Competitive salary with a company-wide annual bonus.
• Pension plan to support your future.
• A dynamic, challenging, and creative work environment ripe with opportunities for professional development and advancement.

Salary and Working Hours

5 days, Monday to Friday 10:00-18:00

Salary - £28,000-£30,000

Annual Bonus - Performance Based

Holidays 28 days incl bank holidays (Extends to 5 extra days after 3 years)

To apply, please send your CV and a short cover letter (up to 250 words telling us why you would be great for this role) to jo@eastendprints.co.uk