Customer Support Technician - Automotive Products

This is a great opportunity to work for an established, privately owned company, with an extensive background of supplying products into the Global Automotive and Motorsport Sectors and a portfolio of Blue-Chip clients, including some of the world's most prestigious automotive manufacturing businesses.

As a Customer Support Technician, you will play a vital role in ensuring clients receive prompt and effective technical support, as well as contributing to product testing efforts. In addition to resolving customer issues, answering inquiries, and providing guidance on the company products and services, you will also be responsible for conducting product testing to ensure high-quality performance and reliability.

The ideal candidate will be a customer-oriented individual with strong problem-solving skills, a passion for delivering exceptional support, and a keen eye for detail when it comes to product testing.

Essential Experience Requirements:

• Ideally educated to Degree level (ideally in Automotive or Motorsport Engineering)
• Previous work experience within the OEM Automotive or Motorsport industry sectors with some experience of Vehicle Data Analysis, Vehicle Testing or Race Data Analysis/Telemetry
• A clear, concise writing technique and a polite telephone manner
• Customer service experience
• Ability to demonstrate a logical approach to troubleshooting and problem solving
• A positive attitude and good team working skills
• Full clean UK driving licence.

Desired Experience:

• Proven experience in a customer support role, preferably in a technology-related industry
• An understanding of vehicle data acquisition techniques
• Exposure to vehicle CAN and GPS technologies
• Experience with product testing methodologies and tools
• Basic electronics knowledge