Travel Consultant - Customer Service

A very exciting opportunity has come up to join a global travel company who is looking for a Customer Service Consultant to join them on a permanent basis.

This role offers a basic salary of 25,000 with commission on top sitting at around 100 per month.

This role offers hybrid working where there is a requirement to go into their London central office 2 days a week maximum with the rest being able to work from home. There is a requirement for weekend work however, this is on a rota basis, not every weekend and time off in the week is given when either Saturday or Sunday are worked.

Job description:
Handle existing bookings calls from both direct clients and travel agents
Provided excellent customer service at all times and ensure you are adapting your approach depending on the customers and bookings you are dealing with
Support with the overflow of new booking calls if and when needed
Supporting with reporting
Ensure the customer is supported through the journey

Experience and skills needed:
Experience within the travel industry and within a customer service based role is essential for this role
Experience going over and beyond to support customers with all manner of queries
Excellent written and verbal communication
Confident in using Microsoft applications
Experience in taking day to day initiative as well as work with other members of the team

This role does require a level of flexibility due to the nature of the business and the calibre of clients you will be dealing with.

If you want to join a business and a role with exciting potential, apply now!

MUST HAVE - TRAVEL AND PHONE EXPERIENCE

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