Contact Centre Patient Advisor

Bionical Health are proud to be the UK's largest home healthcare provider, putting patient safety and quality of care first.

£26,500 per annum

We are seeking a Contact Centre Patient Advisor who is passionate about ensuring that all our patients receive the best possible care.

Responsibilities:

· Speaking on the phone with patients and clinical staff, both inbound and outbound calls

· Escalating clinical concerns to our trained team of nurses

· Working quickly to organise replacement staff for visits covering unplanned absence

· Inputting data and making amendments on the scheduling system

· Ensuring quality standards are adhered to and exceeded at all times

Experience Required:

· Excellent customer service skills and a good telephone manner

· Admin and organisational skills

· A healthcare background would be useful but not a deal breaker

· Excellent problem-solving skills and able to work effectively as part of a team

· You’ll need to be computer literate

Role requirements:

· Happy to work evenings and weekends.

· Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.

· Shifts are 4 on 4 off

· 2 weeks of 12hr shifts and 2 weeks of 12.5hr shifts

In summary, if you’re able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this Contact Centre Advisor could be the ideal role for you!