zkipster
London
Full Time
Permanent
zkipster is the guest list management software for live, virtual and hybrid events. Galas, premieres, fundraisers, product launches, conferences, and corporate events are powered by zkipster every day. Since launching in 2009, zkipster has been used to organize and check in over 12 million guests across more than 100 countries. The friendly zkipster team of event, design, and tech influencers operates globally with bases in North America, Europe, and Asia, together united around one goal: helping create the perfect guest experience.
We are looking for a highly motivated Customer Support Associate - Europe, based out of London. Reporting to the Head of Customer Support as part of a team of CSAs in other regions, and working closely with the Regional Head of Client Relations and the cross-functional team in your region, your primary responsibility will be to cultivate new customers and troubleshoot client issues quickly and effectively using your outstanding customer services skills. You will be passionate about managing high profile client relationships at the highest standard, an independent self-starter, be calm under pressure, hungry to seek out revenue opportunities amongst support requests and really enjoy making customers happy. You will be consistently professional and patient with customers, enjoying solving issues. You’ll be comfortable collaborating with team members across time zones and possess immaculate verbal and written communication skills to converse with contacts at all levels. Ultimately, you will understand what it takes to manage client relationships for the leading software powering some of the world’s best events!
You’ll be joining an equally passionate and talented team, based around the world, with big plans to take zkipster to the next level in the special events space. In return, expect a healthy company culture, career development, exposure to the world’s biggest Entertainment, Arts, Sports and Luxury brands and events, a flexible working environment and lots more! Some travel may be required with expenses covered. We’re a remote team so we split time between working from home or from our co-working offices with worldwide locations.
Desirable: