Customer Account Specialist
Location: Manchester City Centre
Salary: Up to £27,000 per annum plus performance-based bonus
Company: Leading E-Commerce Brand
About Us:
We are a dynamic and growing e-commerce brand specializing in unique and stylish products designed to enhance everyday life. With a passionate team and a customer-centric approach, we are committed to delivering exceptional service and products to our customers. As we continue to expand, we are looking for a motivated and dedicated Customer Account Specialist to join our team in the heart of Manchester.
Job Description:
As a Customer Account Specialist, you will play a crucial role in managing and nurturing relationships with our customers. You will be responsible for ensuring that customer needs are met, questions are answered, and issues are resolved in a timely and effective manner. Your ability to understand customer requirements, provide tailored solutions, and deliver exceptional service will be key to your success in this role.
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their needs and providing personalized support.
- Account Management: Manage a portfolio of customer accounts, ensuring their satisfaction and loyalty to our brand.
- Order Processing: Handle customer orders, ensuring accuracy and efficiency from order placement to delivery.
- Issue Resolution: Address and resolve customer issues and complaints in a professional and timely manner, working closely with other departments as needed.
- Product Knowledge: Maintain a deep understanding of our product offerings to provide knowledgeable assistance and recommendations to customers.
- Sales Support: Assist the sales team in identifying upsell and cross-sell opportunities to maximize revenue.
- Data Management: Keep accurate records of customer interactions, orders, and feedback in the CRM system.
- Performance Reporting: Monitor and report on customer account performance, identifying areas for improvement and taking proactive measures to address them.
- Feedback Collection: Gather and relay customer feedback to relevant departments to help improve our products and services.
Key Qualifications:
- Experience: Previous experience in a customer service or account management role, preferably in an e-commerce or retail environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
- Problem-Solving: Strong problem-solving skills with a customer-centric approach.
- Attention to Detail: High level of accuracy and attention to detail, especially when processing orders and managing customer data.
- Organizational Skills: Ability to manage multiple customer accounts and tasks simultaneously in a fast-paced environment.
- Tech Savvy: Comfortable using CRM systems, e-commerce platforms, and other customer service tools.
- Team Player: Ability to work collaboratively with other departments to ensure a seamless customer experience.
What We Offer:
- Competitive Salary: Up to £27,000 per annum, depending on experience.
- Bonus Structure: Performance-based bonuses to reward your contributions to the team.
- Central Location: Office based in the vibrant Manchester City Centre, with excellent transport links.
- Career Growth: Opportunities for professional development and career advancement within a growing company.
- Dynamic Environment: Join a passionate and creative team in a fast-growing e-commerce business.