Customer Logistic Agent

Logistics Back Office Specialist

Function: Supply Chain

Location: Lisburn

Contract: Temporary (May 2025)

ABOUT YOUR NEW JOB

As a Logistics Back Office Specialist, you are responsible for cleansing & releasing of DSD orders, stock management, order taking for specific and large customers and service requests.

Key is developing internal and external customer relationships, working within the wider Customer Logistics Team and cross functionally to ensure customer order fulfilment and internal reporting on stock & orders while working collectively to achieve departmental KBIs based on a growth mindset.

YOUR NEW KEY RESPONSIBILITIES

• Responsibility for day to day stock control management for all DSD customers

• Cleanse and release of daily orders placed in SAP

• Ensure order accuracy to support delivery of overall IoI DIFOTAI

• Responsible for placing orders for specific accounts and managing the relationships with these Customers & KAMs

• Play an active role in delivery of team, function and company KBIs through stretching departmental goals and personal objectives

• Partner with all Internal Stakeholders: Commercial, Distribution and Demand & Supply Planning to enable us to deliver departmental goals

• Work with wider Customer Logistics Team to fine tune E2E processes to ensure that all orders can be processed quickly

• Ensuring a best in class Customer Experience is achieved to support CCH IoI GfK

• Manage issues as and when they arise in a professional and timely manner

ARE THESE YOUR SECRET INGREDIENTS?

Essential Criteria

• Min 2 years experience within a customer service or FMCG sales environment

• Good commercial awareness with strong business acumen

• Highly energetic, enthusiastic, and creative with strong organising and planning skills

• Professional, articulate with excellent written and oral communication skills and strong interpersonal skills

• A proven team player with an excellent customer service approach

• Excellent problem-solving skills

• IT Literate with a knowledge of SAP Systems (or similar)

• 4 GCSE passes including Maths and English

• Ability to work in a high-pressure environment to achieve personal and team objectives

• Leads and strives to deliver high performance

• Ability to absorb and use a lot of information in a short period of time

• Passion, enthusiasm and energy

Desired Criteria

• A working knowledge of the CCHBC business

• Third level qualification

• An ability to understand SAP information systems & reporting

We are a family of 36 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favourite local brands in the moments that matter, 24 hours a day, 7 days a week.