Order Management Coordinator - Healthcare Industry
Order Management Coordinator - Healthcare Industry
The location of the role is Amersham.
The duration of the contract is 12 months.
The pay rate on offer is £16 per hour.
Role Summary: The OTR Order Management Coordinator ensures Order entry Quality and Integrity.
Key responsibilities/essential functions include:
- Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
- Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
- Provide an excellent level of service for our customers. Specifically, when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
- Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfilment grounded on OTD optimization.
- Ensure orders validation, compliance and approvals before Order Entry.
- Own and update timely key dates using local operating mechanisms and reports.
- Daily follow up of customer credit documentation and inventory.
- Give shipping and billing instructions in accordance with contracts terms and conditions.
- Follow shipment, installation, application via reports.
- Follow up on collections issues due to OTR.
- Provide root cause on defect analysis.
- Monitor and coordinate daily logistics traffic from warehouses.
Required Qualifications:
- Experience in project management or order management.
- Strong administration skills.
- Proficient user of Microsoft Office.
- Self-motivated and able to work independently as well as in a team
- Able to manage a number of different tasks and manage competing priorities
- Previous experience in administrative and/or order management role
- Customer Satisfaction Oriented.
- Team player.
- Ability to use Systems and work in a matrix environment.
- Proficient at understanding how the Order Configuration process works (Oracle experience nice to have).
- Excellent Verbal and written communication.