Expired
Homeownership Team Leader
Company
Town & Country Housing Group
Location
Epsom
Employment Hours
Full Time
Employment Type
Permanent
Salary
Job Requirements/Description
Role Summary
The Homeownership Team Leader will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator primarily in the Epsom office but may be required to travel to Tunbridge Wells on occasion.
Providing a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. To deal with all other associated issues with homeowners as detailed below.
Salary: £36,200
Hours of work: 35
Contract: Permanent
Probation Period: 6 Months
Notice Period: 1 Month
Who are we?
We provide more than 13,000 homes across Kent, Sussex, Surrey and West Sussex. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
What will you be doing?
Role Specific Responsibilities
Line manage and provide guidance on the day-to-day activities of the Epsom Homeownership Team.
Carry out regular 1-1 s and performance appraisals.
Monitor performance and where necessary, put plans in place to improve performance.
Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes.
Promote a culture of working together across all TCH departments to deliver a co-ordinated and seamless service for customers.
Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice.
Monitor the housing/estate management service for shared owners, leaseholders, and freeholders.
Advise on and deal with leasehold property issues relating primarily the Epsom leasehold properties, including shared owners and freeholders. But may include the wider TCH properties.
Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder s preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.
Monitor the quality of leasehold services provided by TCH particularly regarding estate services.
Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.
Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.
To provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required.
Be aware of and promote best practice in leasehold management.
Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of TCH and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate.
Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes.
Deal with and liaise between TCH s different departments as required in relation to building insurance claims from leaseholders.
Maintain & monitor relevant budgets and databases.
Deal with complaints in line with TCH s policy.
To promote and support the involvement of homeowners through formal and informal channels to influence the service and participate in decision making that relates to their home, neighbourhood, and community.
To comply with TCH s standing orders, financial regulations, policies, and procedures.
General
To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
Recognise, respect, and promote the different roles and diversity of individuals.
To actively contribute towards the key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To participate in training, attend other meetings, and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and Town & Country.
Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
Maintain awareness of budget requirements and value for money while delivering your role.
Consider and highlight any risk to the organisation or individuals whilst delivering your role.
Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
This role may involve visiting other offices and stock and you will be required to have your own car and full driving licence.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
About You
Education & Qualifications
Full driving licence and access to a car.
Key Skills & Competencies
Experience of managing leasehold or shared ownership housing.
Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services.
Experience of managing a team. (Desirable)
Demonstrable ability to build and sustain effective external networks.
Behaviours
Excellent interpersonal skills including the ability to influence and persuade.
Problem solving skills and experience.
Demonstrates resilience in pressured and stressful situations.
The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive improvement.
Able to analyse information and data logically and reach sound conclusions.
Excellent written and verbal communication skills.
A personal commitment to a culture that emphasises continuous improvement through staff development and personal growth.
The ability to interact and build productive relationships internally and externally.
Why Choose Us
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a Disability Confident Committed Employer . As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.
Applications
. click apply for full job details
The Homeownership Team Leader will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator primarily in the Epsom office but may be required to travel to Tunbridge Wells on occasion.
Providing a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. To deal with all other associated issues with homeowners as detailed below.
Salary: £36,200
Hours of work: 35
Contract: Permanent
Probation Period: 6 Months
Notice Period: 1 Month
Who are we?
We provide more than 13,000 homes across Kent, Sussex, Surrey and West Sussex. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.
What will you be doing?
Role Specific Responsibilities
Line manage and provide guidance on the day-to-day activities of the Epsom Homeownership Team.
Carry out regular 1-1 s and performance appraisals.
Monitor performance and where necessary, put plans in place to improve performance.
Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes.
Promote a culture of working together across all TCH departments to deliver a co-ordinated and seamless service for customers.
Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice.
Monitor the housing/estate management service for shared owners, leaseholders, and freeholders.
Advise on and deal with leasehold property issues relating primarily the Epsom leasehold properties, including shared owners and freeholders. But may include the wider TCH properties.
Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder s preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.
Monitor the quality of leasehold services provided by TCH particularly regarding estate services.
Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.
Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.
To provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required.
Be aware of and promote best practice in leasehold management.
Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of TCH and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate.
Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes.
Deal with and liaise between TCH s different departments as required in relation to building insurance claims from leaseholders.
Maintain & monitor relevant budgets and databases.
Deal with complaints in line with TCH s policy.
To promote and support the involvement of homeowners through formal and informal channels to influence the service and participate in decision making that relates to their home, neighbourhood, and community.
To comply with TCH s standing orders, financial regulations, policies, and procedures.
General
To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
Recognise, respect, and promote the different roles and diversity of individuals.
To actively contribute towards the key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To participate in training, attend other meetings, and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and Town & Country.
Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
Maintain awareness of budget requirements and value for money while delivering your role.
Consider and highlight any risk to the organisation or individuals whilst delivering your role.
Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
This role may involve visiting other offices and stock and you will be required to have your own car and full driving licence.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
About You
Education & Qualifications
Full driving licence and access to a car.
Key Skills & Competencies
Experience of managing leasehold or shared ownership housing.
Demonstrable achievements in improving services for customers, and in motivating others to deliver excellent services.
Experience of managing a team. (Desirable)
Demonstrable ability to build and sustain effective external networks.
Behaviours
Excellent interpersonal skills including the ability to influence and persuade.
Problem solving skills and experience.
Demonstrates resilience in pressured and stressful situations.
The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive improvement.
Able to analyse information and data logically and reach sound conclusions.
Excellent written and verbal communication skills.
A personal commitment to a culture that emphasises continuous improvement through staff development and personal growth.
The ability to interact and build productive relationships internally and externally.
Why Choose Us
- Contributory pension scheme 4% to 10% matched contributions
- Hybrid working
- Free onsite car parking
- Life assurance of 4x annual salary (Terms and Conditions apply)
- 30 days annual leave in addition to bank holidays
- Two volunteer days per year
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
- Extensive annual Staff Wellbeing programme
- Enhanced maternity, paternity, and shared parental leave provision
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
- Annual flu vaccinations
- Access to an extensive range of corporate discounts on shopping, travel & days out
- Social events, including lunchtime walking, rounders, festive Fridays
- Travel loan
TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.
We are recognised as a Disability Confident Committed Employer . As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.
Applications
. click apply for full job details
Company
Town & Country Housing Group
Location
Epsom
Employment Hours
Full Time
Employment Type
Permanent
Salary