Travel Officer - Remote

Up to £28,000 per annumDuty Officer Salary up to £28,000 plus shift allowance Permanent Hybrid / London Hub Are you always one step ahead of what is happening in the world? Passionate about all things travel? You can offer exquisite customer service to our customers? Committed to working in a service that operates 24/7 and covering the on-call rota? (Here at Saga Travel Group we are looking for a highly skilled Duty Officer. In this role you’ll be expected to deliver a first-class customer experience to all customers, Tour Managers and Resort Hosts travelling and working with Saga Travel.You could be dealing with anything from a lost passport, change in itinerary, natural disasters, or un-expected personal circumstance for our travellers. As one of our Duty Officers, you are the key point of contact when our customers are on holiday, ensuring they receive support and service that exceeds their expectations.Remote working, covering the Saga Travel Group Duty Office 24/7. You will be required to work the full scope of the rota, this will include on call weekends and night shifts. You will need to be in commutable distance to London, Kings Cross Office for our occasional team meetings. We work in a hybrid way at Saga both at home and in the office. When you do come into the office, it’ll be with a real purpose in mind - to meet with your team, to work together, and of course to socialise and celebrate too! To always remain calm and offer a professional service to all who call the Duty Officer line.Proactively ensure that the Duty Office Manager is aware of any regular issues to ensure these are resolved. Monitor all river levels, World Events and FCDO Advice and report any concerns to the appropriate teams within Saga Travel Group. Manage the staff travel inbox while on duty, in line with business expectations. The Ideal CandidateThis is a unique and rare opportunity in a Travel Business. You will need to demonstrate the following skills and experience to join our Duty Office Team.Be a highly skilled communicator with an excellent telephone manner. Demonstrate previous experience of working within the travel industry.Can work to a pre-planned team rota, including weekends and night shifts. (All rotas are planned at least one month in advance!)We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.Our base hours are 38 hours per week, these hours will form the full coverage of the 24/7 duty office. Shift allowances are paid for weekends, Bank Holidays and Nights.25 days holiday + bank holidaysOption to purchase additional leave up to 5 extra daysPension scheme matched up to 10%Company performance related annual bonus - Up to 5%Life assurance policy on joining usWellbeing programmeColleague discounts including family discounts on cruises and holidaysRange of reductions and offers from leading retailers, travel groups and entertainment companiesEnhanced maternity and paternity leaveGrandparents leaveIncome protectionAccess to Saga Academy, our bespoke learning platformAbout the CompanyOver the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.