Metropolitan Thames Valley
London
Full Time
Permanent
This Role: Housing Officer - known internally as a Local Housing Manager
Location: Clapham Park, SW2 4AX
Permanent Full Time - Salary: 40,915 based on a 37.5hr week
MTVH are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based, also patch based managing and coordinating excellent housing and estate services within a defined geographical area. This patch primarily consists of the St Martins Estate in Tulse Hill, South London, however, this also includes surrounding properties stretching down to Central Brixton.
As a Local Housing Manager, you will be an accountable, customer facing representative of MTVH covering all tenures including rented, shared ownership and leasehold, although you will be responsible for our rented customers only. You will be required to co-ordinate internal and external services to meet the diverse needs of our customers by delivering services that meet both individual and local needs to a high standard. Participation in local initiatives to support the community is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents.
You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management.
What you'll need to succeed:
Desirable
To meet our commitment to providing a safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 yearly basis. The cost of the application will be paid for by MTVH as part of our on-boarding process.
Please note :- we do not currently offer visa sponsorship.
What?s in it for you?
Our benefits include:-
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Metropolitan Thames Valley
London
Full Time
Permanent