Head of Temporary Accommodation & Support Services

• Head of Temporary Accommodation & Support Services
• Public Sector - Local Authority
• Full Time - Monday to Friday, 36 hours per week
• Temporary Role - 3 to 6 months. We will also shortly be recruiting permanently this to role if this would be of interest!
• 650 per day Umbrella inside IR35
• Hybrid Working - 2 to 3 days in office in Croydon, remainder at home
• IT Equipment provided
• ASAP Start

Adecco are recruiting for a Head of Temporary Accommodation & Support Services on behalf of our public sector client.

The successful candidate will have:

• A demonstrable track record and background of consistent achievement at senior level in a local authority or large complex organisation
• Experience of establishing and implementing business planning processes and performance management systems to ensure appropriate and cost effective service delivery
• Significant experience of leadership at a senior level in a large organisation with evidence of the personal and professional qualities that have made a positive difference
• Experience of working successfully, with evidence of leadership interventions, in partnership with a wide range of internal and external stakeholders / bodies including statutory bodies and organisations
• Proven track record, with evidence of personal impact, in leading, at a senior level, operational teams to deliver improved outcomes that meet the policy objectives of the organisation
• Proven track record in leading, at a senior level, the strategic design and direction of services.
• Significant track record in executing team and individual performance effectively

As a member of the extended management team, the Head of Temporary Accommodation & Support Service will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives.

Responsible for the assessment and provision of housing and accommodation for the residents of Croydon, income maximisation, identifying issues at the point of need and effectively targeting support and embedding resilience within our residents to minimise repeat access and deliver a long term community based sustainable solutions.

Ensure the provision of a consistent and high quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value.

Undertake the role of strategic lead including associated policies and procedures in relation to temporary, emergency and settled accommodation and support service.

Key Deliverables:

Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered.

• The service being delivered to the quality, Council, professional and legislative standards required.
• Integrated service development and delivery which is informed by customer, partner and stakeholder views, latest thinking, good practice and legislative requirements.
• Corporate strategies that are effectively implemented within area of responsibility.

Manage responses to complex professional or politically sensitive issues within the area of responsibility.

• The provision, directly or sourced, of expert opinion, advice, support and interpretation on all aspects of the area of responsibility, including major decisions.
• Major issues being managed through to a satisfactory conclusion.
• Feedback, enquiries and complaints procedures being developed and managed with the outcome being that the issues raised are effectively resolved and lessons learnt for future improvement and prevention.

Manage key relationships with delivery partners/providers to commission and deliver outcomes within area of responsibility.

• Customer outcomes being clearly understood and specified.
• Services (including property units) being delivered on time, to budget and standards agreed.
• Opportunities to improve outcomes being proactively identified and actioned.
• Suppliers and supply chains being resilient and adaptable to meet changing needs within a good practice and safe procurement environment.

Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards.

• Service plans and targets for area of responsibility being developed within the Council's overall strategic framework and agreed and communicated within required timeframe.
• Strategic and operational input being provided to wider business planning and development.

Ensure the development and delivery of continuous improvements in all aspects of the service.

• Improvements being developed and delivered effectively.
• Stakeholder requirements being met.

Lead, motivate and develop staff to create and maintain a highly competent and participative workforce.

• Leading and motivating managers and their teams to embed a culture of high competence, effective motivation & collaboration and being outcomes focussed.
• Recruitment, induction, development, performance reviews, employee relations and all HR processes and planning being completed to the required standards and timescales.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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