Customer Processing Executive

About the role

Thank you for the interest in this role we're excited to be able to offer up this opportunity.

With this role, you will have the opportunity to support centres deliver leadership programmes that help young people get the recognition they deserve for building the confidence to believe, the qualities to lead, and the skills to succeed.

You will do this by supporting the processing of applications to run our programmes. This role is essential to making sure we have all the information we need to support centres and learners to access certificates.

We are looking for someone with previous experience in administration and/or order processing with strong IT skills is essential.

The role will require a self-starter mindset with an attention for detail, and strong interpersonal, communication and presentation skills.

This is a fully remote role that will require you to attend meetings and events occassionally, our head office is in Milton Keynes.

We look forward to receiving your application.

Role purpose:

• Process course applications for qualifications and accredited awards.
• Update centre and course records.
• Administer centre training and update customer records accordingly.
• Support data collation for accredited awards course completion.

Main duties and responsibilities

1. Process course applications for qualifications and accredited awards ensuring that all required information is provided by the customer.
2. Administer centre and course information to ensure database records are updated and accurate.
3. Administer centre training completion and update customer records accordingly.
4. Support the Accreditation Manager with the collation of course completion data from centres that deliver accredited awards.
5. Ensure centres have the relevant access to programme resources.
6. To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills, experience and knowledge

Required/essential:

• Experience of administration and/or order processing.

• Ability to use IT, particularly Microsoft applications.

• Excellent customer service skills.

• Ability to communicate clearly and succinctly.

• Time management and planning skills.

Desired:

• An understanding and passion for leadership skills development and the value it provides young people and centres.