Design Researcher

Job Title: Design Researcher
Location: London, 125 London Wall
Contract: 6-month contract

Whether you specialize in accessibility, quantitative research, or user experience (UX), you'll be encouraged to explore new methods and collaborate across teams. In this role, you will lead research strategies for a key area of the business, supported by our wider Design Research and Analytics community. You'll manage research plans and roadmaps, delivering insights that solve customer problems and unlock new opportunities throughout the product lifecycle.

Key Responsibilities

• Collaborate closely with design and product teams to identify and prioritize research questions
• Create research roadmaps and plans to guide both short-term goals and strategic direction
• Conduct deep qualitative research using techniques such as usability testing, concept testing, and interviews
• Synthesize insights into actionable recommendations that generate a shared understanding of user needs
• Communicate and influence stakeholders with clarity and impact
• Combine qualitative and quantitative research methods for robust insights
• Conduct ethnographic research, such as contextual inquiry or diary studies
• Triangulate data from different sources to tell compelling customer stories
• Contribute to accessibility research and work with vulnerable customer groups
• Share expertise and learn from other researchers within the team

Why Work With Us?
We are committed to helping you develop professionally and personally, empowering you to reach your full potential. Join us in building a 21st-century bank that reflects modern Britain, with an inclusive culture that values and encourages all colleagues.

We are dedicated to promoting diversity and equal opportunity, with industry recognition across gender, ethnicity, disability, LGBTQ+, and family support. We also provide reasonable adjustments during the recruitment process to ensure accessibility for all applicants.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.