Neighbourhood Response Officer

MMP Consultancy are looking to recruit a Neighbourhood Response Officer to join a leading housing provider, this will be working on a temporary contract based in Leatherhead

To ensure that the neighbourhoods are places that residents want to live. You'll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners, ensuring estates are clean, safe, well maintained and improvements are identified, planned & delivered.

Main Responsibilities:

Develop and deliver neighbourhood plans and local offers.
Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services
on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
Liaise with other Clarion departments on neighbourhood improvements and services
Visit customers in breach of their tenancy or lease agreement where tasked to do so
Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
Conduct viewings and sign ups or tenancy assignments.
Attend court to represent Clarion and/or provide witness statements as required
Conduct evictions and attend stay hearings.
Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
Assist with major incidents and the decanting of tenants

Experience Required:

Customer focused.
Enjoys working with people in the community.
Able to develop effective working relationships with colleagues across Clarion and external agencies.
Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold
them to account
Confident and able to work alone
Experience of providing good customer service
Experience of dealing with customers in person
Experience of working with external partner