SURREY COUNTY COUNCIL
Woking
Full Time
Permanent
This role has a starting salary of £40,296 per annum, based on a 36-hour working week and is offered as a fixed-term contract or secondment opportunity for 12 months.
We are excited to be hiring a new Administration Team Leader to join our fantastic Financial Assessment and Income Collection Team. The team are located in various locations across Surrey and your preferred location can be discussed at interview. This role is open to hybrid working and as a team we split our time between working from home and collaborating together in the office for two days per week.
Rewards and Benefits:
About the Team
The Financial Assessment & Income Collections Team is part of the Adults, Wellbeing and Health Partnerships Directorate.
We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care and welfare benefit entitlement, and are supported with making payment for care services. We embrace supportive technology to work inclusively and work continuously to improve customer engagement and deliver positive outcomes.
About the Role
As an Administration Team Leader, you'll have the opportunity to lead a dedicated team of Information Assistants who are responsible for dealing with initial customer contacts and play a vital role in arranging financial assessments for clients referred by Social Care Teams.
You'll be at the forefront of developing and managing your team's performance, ensuring that all administrative tasks are completed with precision and efficiency. By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters.
Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you'll ensure a seamless, positive experience for all clients.
Shortlist Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
The job advert closes at 23:59 on 15th October 2024 with interviews to follow.
For secondment opportunities please seek line manager approval before applying.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
SURREY COUNTY COUNCIL
Woking
Full Time
Permanent