Student Services Officer

Yorkshire College in Leeds provides a warm and supportive environment for students from around the globe. With a strong emphasis on fostering a family-like atmosphere, alongside high-quality teaching and excellent facilities, Yorkshire College is dedicated to promoting student well-being and success.

Role Description

This is a full-time, on-site position for a Student Services Officer at Yorkshire College in Leeds. The Student Services Officer will be responsible for student communications, offering both student and career counselling, managing student affairs, and delivering outstanding customer service on a daily basis.

Qualifications 

- Exceptional communication and customer service abilities 

- Experience in student counselling and career guidance 

- Knowledge of student affairs management 

- Ability to create a nurturing and welcoming environment for students 

- Strong organisational and multitasking skills 

- A bachelor’s degree in Education, Counselling, Psychology, or a related discipline 

- Previous experience in a similar role is advantageous 

Supplementary Qualifications

- Safeguarding and Prevent Awareness Certificates 

- If not already obtained, basic safeguarding training will be provided 

Key Responsibilities

Student Services: 

- Greet students, respond to inquiries, and offer advice on various academic matters, including course registration, document requests, and scheduling 

- Manage student records, including enrolment, transcripts, and academic progress  

Document Management:

- Maintain and update student records and administrative documents 

- Ensure confidentiality and security of sensitive student information 

Communication: 

- Ensure effective communication and timely resolution of any issues 

- Respond to emails, phone calls, and face-to-face inquiries promptly and professionally 

Event Coordination: 

- Support the organisation and coordination of school events, excursions, and student activities 

- Manage logistics, scheduling, and communication for events 

Administrative Support: 

- Handle general administrative tasks, including managing office supplies and maintaining organisation 

- Provide administrative support to faculty and staff to ensure a well-organised office environment 

Data Management: 

- Accurately enter and maintain databases related to student information and school records, ensuring confidentiality and data security 

Policy Compliance:

- Ensure all administrative tasks comply with school policies and procedures 

- Adhere to safeguarding policies at all times to ensure a safe and secure environment 

- Stay updated on changes to school policies and communicate them to relevant parties 

Problem Resolution: 

- Address and resolve student and school-related concerns efficiently 

- Escalate complex issues to the appropriate department or authority when necessary 

Orientation and Support: 

- Assist in organising student orientations and offer guidance to new students 

- Provide support services to students experiencing difficulties with their academic journey 

Confidentiality: 

- Maintain confidentiality and safeguard sensitive student and school-related information 

Working Hours: 

Monday to Friday, 8:00 am to 4:00 pm 

Work Location: 

Yorkshire College, 

Steward House, St. Andrews Court, 

Leeds, LS3 1JY