Senior Account Manager - 12 month contract

We’re the next generation brand and design agency: boutique in mindset, entrepreneurial in spirit, global in scale. Worldwide, we’re over 500 divergent talents, across 18 locations, united in a seamless end-to-end methodology with our parent company, SGS&Co. Our focus is on ‘adaptive’ delivery, the fuel that powers our clients to move fast, move forward and move confidently.

We are currently seeking a Senior Account Manager to join our Client Services team. Client Services are the voice of the client within Marks. You will help our client to shine by identifying and shaping the clients' business, brand and personal needs into actionable briefs, ensuring we deliver against them on time, on budget and with excellence.

As Senior Account Manager, you'll know how to help our clients shine. You'll understand their business, brand and personal needs and translate them into quality, actionable briefs. You'll be the go-to for what good looks like in client service, mentoring others in project and financial management.

This is a hybrid role, which can be based out of either our London or Birmingham studio.

In this role you will:

• Grow revenue by selling across Marks’ capabilities; take responsibility for monthly revenue targets and cascade down weekly targets to Account Managers
• Structure and lead productive client conversations at all levels, moving things forwards
• Build your brand, design and business knowledge to add value to client briefs, presentations and workshops
• Demonstrate excellence by example across:
• Our work: project plans and timely delivery, cost proposals, contact and status reports, project trackers
• Our finances: accuracy of the sales tracker, invoicing completed work, tracking accruals, delivering month-end figures, chasing payment
• Partner with Design and Resource Management ensuring we effectively manage resource

You will have:

• Experience within a Brand or Design/Packaging agency, in Client Service roles
• Emerging coaching and mentoring skills
• Commercial acumen
• Knowledge of wider financial processes and compliance
• A degree or equivalent, in Marketing, Advertising, Design or related field
• An understanding of brand management, life-cycle and strategic design process
• The ability to manage difficult conversations, keeping people focused on resolutions
• The ability to present with confidence
• Excellent project management skills
• Be a ninja with MS Office (Word, PowerPoint, Excel) and Keynote

We will offer:

You will enjoy an excellent base salary, along with the other benefits of working for Marks including:

• 25 days annual leave + additional wellbeing day
• Generous pension
• Healthcare scheme
• Life Assurance
• Flexible working during summer time