The ideal candidate is a relationship builder with a strong passion for sales.
Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Sales
- Meet or exceed established targets
- Prospect for new business within target market segments
- Maintain a comprehensive record of sales actions within CRM system
- Create quotations and pricing agreements, following pricing guidelines
- Participate in required and recommended training sessions to obtain and maintain product knowledge
- Maintain KPIs
- Work cross-functionally to ensure full customer service and improve value selling opportunities
Support
- Follow up with in-house support on all customer inquiries regarding complaints and application questions
- Ensure timely and effective resolution to all queries
General
- Able to conduct effective online demos
- Utilize all aspects of the CRM software system
- Responsible for attaining and maintaining technical knowledge to support customers
- Other duties as assigned
JOB REQUIREMENTS
Education
- Degree in Life Sciences or a related field is preferred, or equivalent work experience
Work Experience
- Previous outbound phone sales experience with defined sales targets
- Minimum 2 years' sales / inside sales experience in related industry preferred
- Experience working in a life science lab preferred
Skills or Knowledge
- Computer proficiency required
- CRM fluent for daily usage plus feeding and maintenance
- Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulations
- Excellent interpersonal and verbal communication skills
- Ability to write business correspondence and reports
- Confident, persuasive and winning phone presence
- Ability to calculate figures and amounts including discounts, percentages, and volume
- Strong organizational sills
- Comprehensive selling skills and techniques (including negotiation)
- Ability to work independently, essential
Other
- Fluent in business English and French.
- A valid driver's license and access to own vehicle required
- Up to 10% overnight travel potential
- Regular attendance and punctuality
- Ability to work well with others
- Ability to acquire new skills and to accommodate change in the workplace
ADDITIONAL SKILLS/EXPERIENCE
- Experience in selling capital equipment
- Lab bench experience using pipettes